- What delivery options do you offer?
For a full list of our delivery options and prices please see our delivery information page.
- I have not received my order, what should I do?
If you have chosen to have your order despatched via standard delivery, please allow up to 7 working days for your order to arrive. If it is already after 7 working days, we recommend that you first contact your local sorting office to check if they are holding it for you. If they do not have your parcel, please call us on 1-800-515-5911 and we will be happy to investigate this for you.
If you have chosen to have your order despatched via our International signed-for service, please call us on 1-800-515-5911 and we will be happy to investigate this for you.
- Can I track my order?
We despatch standard US orders using Royal Mail standard delivery - a service that currently cannot be tracked.
If you chose to have your order despatched via our International signed-for service, please call us on 1-800-515-5911 and we will be happy to update you.
- Can I request for my order to be left somewhere if I am out when it is delivered?
Yes, we are happy to include an instruction requesting that your parcel is left in a secure place such as a shed, a secure porch or with a neighbour. We are unable to include instructions that request that the parcel is left somewhere which is not secure, such as in the garden or in a bin. If you wish to request that your parcel is left in a secure place, simply tick the box 'I have delivery instructions that I wish to make' on the Postage Options page. Deliveries whch are sent using a service that requires a signature, such as International signed-for service cannot be left without a signature.
- My order is being shipped outside the European Union (EU). Will I have to pay customs charges?
If your order is being shipped outside the European Union (EU), customs charges and taxes may apply that you will need to pay directly. Please check these requirements with the relevant authority before placing an order.
We may at our discretion require payment by bank transfer rather than by credit card prior to shipping.
- Do you deliver worldwide?
Yes, we deliver around the world to 80+ countries.
- Do you deliver to AFPO addresses?
Yes, please enter your delivery address as normal during the checkout, selecting AFPO in the country field.
- Can I have my order delivered to multiple addresses?
If you would like to send orders to more than one address, please place a separate order for each delivery address.